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Topic: Transform the culture

Create family friendly spaces

An Iceland executive kneels down next to a young child and her mother and points to an emoji poster attached to the side of a freezer.

Perhaps you have young children already spending time in your workplace, or perhaps you might have some spare space that could be transformed.

  • 1. Review where young children are spending time in your space

    Perhaps there aren’t many babies and young children in your place of work or in your stores, but it’s possible they aren’t far away and it’s very likely that pregnant mothers will come into your spaces.

    If they are already there, then what are the young children drawn to and how can you make their experience more playful?

    How can you better make new parents, small babies and breastfeeding mums feel welcome in your spaces?

    The corporate world is not usually designed with young children in mind, yet, they won’t be far away.

  • 2. Get low…

    See the space from a child’s eyes, think about how they spend time there. Iceland’s knee height posters are a great example, but it can be as simple as providing high chairs and easy buggy access.

    Gatwick Airport reviewed its airport experience for families and created a range of services which help make an often stressful experience as fun as possible. From car parking spaces to dedicated security lanes and amenities for kids, it makes families feel seen and supported.

    For breastfeeding spaces designate quiet, private rooms with comfortable seating, changing tables, and possibly a sink for handwashing. UNICEF have an excellent guide to creating these spaces.

  • 3. Be creative!

    Be creative about how you can make your space support a child’s development – there are lots of big and small things that you can do.

    It might be providing space for parents to find connection and support, such as parent meet-ups M&S Cafés.

    It could be adding an element of play to your customer experience, or converting unused outdoor spaces into safe places for young children to explore.

    Or perhaps it could be thinking about how waiting spaces can be used to enhance the social and emotional skills for young children. Across the US, hundreds of laundromats have installed family-friendly literacy spaces for kids under six to turn boring waiting times into family bonding opportunities.

Case study: Iceland

Over the past year Iceland have rolled out low level posters which families can interact with to share how they are feeling. The posters feature a range of emotions . They also have a QR code which takes parents to find more information about social and emotional development in young children.